Effective Communication in the Workplace
There are a lot of factors to consider when you are delivering a message to colleagues, co-workers, customers, or other team members. Your message should be simple and not contain words that can be misunderstood. In other words, clear and concise is best.
Here are a few tips to help you get your message across as intended:
Make Eye Contact
When you make eye contact with members of your audience, you can tell if they understand your message. You can also determine if anyone is distracted, confused, or concerned as eye contact provides you with valuable feedback on how your audience is receiving your words.
Don’t Use Too Many Words
The last thing you want to do is use so many words in your message that it gets lost. Or that your words are so complicated that your audience tunes out and gets bored listening to you. Keep your message clear and concise and don’t use a lot of filler to round it out.
Use The Best Delivery Method
With so many different methods to deliver messages, you have many choices to pick from. If the message is not urgent, it may be better to send in a memo or email. Urgent messages may be more effective if delivered in a team meeting. Pick what works best for the circumstances.
Think About Your Audience
One of the best ways to get a message across to an audience is to focus on the things that matter to those you are speaking to. When you personalize your message this way, the people receiving it will become more engaged. This helps them to better understand the message.
Watch Non-Verbal Cues
There are so many different non-verbal cues. They can provide you with feedback on how they receive your message. If you see members of the audience yawning or fidgeting, these are signs that your message is not getting through to them or is not effective enough.
Involve Them
Nothing helps get a message through to people like getting them involved in the delivery of that message. You can do this through audience participation. When you pull your audience into the message, they learn it and accept it better because they are part of the shared experience.
Encourage Feedback
Although everyone may nod in agreement that they have understood your message, one way to allow for clarification is to invite feedback. Questions from the audience will tell you if they understood the message and allow you to give more details in responding to their queries.
Use Face-To-Face When Possible
Sometimes the best way to get a message through to someone is with some one-on-one, face-to-face interaction. Some people just respond better to the personal way this method can work. It also gives you a better opportunity to connect with team members.
Reduce Distractions
Nothing breaks the momentum of delivering a message quite like a mobile phone or a noise of some kind. To be sure that your message is not broken by distractions, deliver it somewhere where everyone can focus on what is being said without noises getting in the way.
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Conclusion
There is no doubt that when you communicate effectively in the workplace, things get done. Productivity increases and everyone understands what is expected of them. However, communication isn’t always in words and to be good at it, you have to know how to deliver your message in the best way possible. It means knowing what to say, how to say it, and observing those you say it to in order to ensure they understand your message.
A good leader can say what has to be said in a few words, listen to and respond to feedback, and involve the people you rely on to build your business so everyone works together to be successful. It all starts with communication that is easy to understand and makes sense. A business coach can help you to hone your communication skills leading to business growth. Contact your local Brisbane business coach today.