14 Points of Culture
Here at ActionCOACH North Brisbane we exemplify the 14 Points of Culture that are at the very pinnacle of the ActionCOACH way of life. Read on to learn a bit more about our Culture and Values…..
Commitment – We give ourselves – and everything we commit to – 100% until we succeed. We are committed to the Vision, Mission and Culture of ActionCOACH, its current and future team, and our clients at all times. I always recommend products and services of ActionCOACH prior to going outside the company.
Ownership – We are truly responsible for our actions and outcomes and own everything that takes place in our work and personal lives. We are accountable for our results and we know that for things to change, first we must change.
Integrity – We always speak the truth. What we promise is what we deliver. We only make agreements with myself and others that we intend to keep. We communicate potential broken agreements at the first opportunity, and we clear up any broken agreements immediately.
Excellence – Good enough isn’t. We always deliver products and services of exceptional quality that add value to all involved for the long term. We always look for ways to do more with less and stay on the path of constant and never ending improvement and innovation.
Communication – We speak positively of our fellow team members, our clients and ActionCOACH in both public and private. We speak with good purpose using empowering and positive conversation. We never use or listen to sarcasm or gossip. We acknowledge what is being said as true for the speaker at that moment and we take responsibility for responses to our communication. We greet and farewell people using their name. We apologise for any upsets and look for a solution. We only ever discuss concerns in private with the individual involved.
Success – We totally focus our thoughts, energy and attention on the successful outcome of whatever we are doing. We are willing to win and allow others to win – Win/Win. At all time, we display our inner pride, prosperity, competence and personal confidence. We are successful people.
Education – We learn from our mistakes. We consistently learn, grow and master so that we can help our fellow team members and clients learn, grow and master too. We are educators and allow our clients to make their own intelligent decisions about their future – remembering that it is THEIR future. We impart practical, useable knowledge rather than just theory.
Team Work – We are team players and team leaders. We do whatever it takes to stay together and achieve team goals. We focus on co-operation and always come to a resolution, not a compromise. We are flexible in our work and able to change if what we are doing is not working. We ask for help when we need it and we are compassionate to others who ask us.
Balance – We have a balanced approach to life, remembering that our spiritual, social, physical and family aspects are just as important as our financial and intellectual. We complete our work and our most important tasks first, so that we can have quality time with ourselves, our families, and to renew.
Systems – We always look to the system for a solution. If a challenge arises we use a system correction before we look for a people correction. We use a system solution in our innovation rather than a people solution. We follow the system exactly until a new system is introduced. We suggest system improvements at our first opportunity.
Consistency – We are consistent in our actions so that our clients and team mates can feel comfortable in dealing with us at all times. We are disciplined in our work so our results, growth and success are consistent.
Gratitude – We are truly grateful people. We say “Thank You” and show appreciation often and in many ways, so that all around us know how much we appreciate everything and everyone we have in our lives. We celebrate our wins and the wins of our clients and team mates. We consistently catch ourselves and other people doing things right.
Abundance – We are abundant people, we deserve our abundance and we are easily able to both give and receive it. We allow abundance in all areas of our lives by respecting our own self-worth and that of others. We are rewarded to the level that we create abundance for others and we accept that abundance only shows up in our lives to the level at which we show up.